Mobile header

Technical support

Do you have a question or are experiencing a technical issue with the Punching Grace platform?
Check out our FAQs to see if they can help. If you can’t find the solution to your issue, send us a message using the form at the bottom of this page.

During boxing galas, for technical support, you can send a message using the form or leave a voice message at 514-269-5231.

How do I log in?

Click on the login tab in the menu bar at the top of the website.

You can also click on a video. To watch it, enter your email address and password.

How does my subscription work?

The subscription fee is $57CAD for 3 months, plus taxes.

Can I watch the fights on my smart TV?

Absolutely. Log onto using your smart TV browser. If necessary, refer to the instructions supplied with your device.

Make sure that cross-site tracking and block all cookies are deactivated. To do this, access your device settings and scroll down to Privacy & Security. These options are usually disabled by default.

You can also project your cellphone screen onto your smart TV. If necessary, refer to the instructions supplied with your device.

How do I unsubscribe?

To avoid being billed for the next quarter, you must unsubscribe at least 72 hours before your subscription’s automatic renewal date.

Once logged into your account, click on account, select subscriptions and click on the cancel subscription link.

I can’t remember my password.

Click on login, then on the forgot password link.

I’m unable to watch a fight.

Here are a few reasons for this and how you can resolve the issues.

  • Your Internet connection must be at least 30 Mb/s.
  • Make sure your browser allows cookies and pop-ups.
  • Refresh your page.

The fight may be geo-blocked in your country due to television licensing agreements. If this is the case, you will see a message to this effect when you try to watch the fight.

How can I change my password?

Once logged into your account, click on account and select change password.

contact us

Contact us - Technical support